First, and good Lord, it took me all day to slave through this. I’m trying to do better, but laziness is a difficult beast to slay.
—————–

I’m the world’s most patient person. From temper-inducing traffic crawling up the road at the pace of a salted slug, to the slowest of all old ladies digging for pennies in the 16-person stacked single cashier grocery line I show the greatest of restraints. My kids can fight around me, punching screaming, pulling hair, spitting, and none of it rankles my nerves. I calmly fasten the deadbolt on their doors, stuff noise-dampening towels along the bottom cracks, and wait for the bitter whining to cease. Not even their shrill pleads for food or water can disturb the calmness that radiates from the essence of my nerves.
Ask my friends. Depending on whether or not the two of them are fighting with each other and taking it out on me, or how their day is going, they will most certainly agree, Phil is the calmest person ever.
To label me as calm is an understatement. An understatement best described with a story within a story. Such as this following:
I love Rite Aid, love it. The sales, the 2 feet of receipt for a one-item purchase, the crusty cashiers with facial scars and eye patches, pharmacists with red-lined eyelids and yellow-stained fingers and teeth, but most of all I love that no matter where I go, walking into a Rite Aid—in this case, McCall, Idaho—the experience is always the same; including, but not limited to, the recycling of fixtures, flooring, long-forgotten products, paint, and people.
The lady in line in front of me dug through her purse. I could hear the rattle of keys, the crunch of paper, the clinking of coins. “It’s in here somewhere,” she said. “Here it is.” She held the Rite Aid rewards card in her hand, something pink-ish dripped from it and smelled like melted crayons.
“Oh shoot,” said the man next to her. “We forgot water.”
The woman behind the counter smiled at me, the mole under her nostril darkened as she grinned. I half-hearted a smile back. The items in my hand were heavy and I was starting to drop them. She pointed. “There’s water in the cooler.”
The man walked away. “You don’t mind?”
I closed my eyes and shook my bowed head.
“No,” said the cashier. Then to me with a smile, “I’ll get you at the other register.”
I put my items on the counter and slid them to the cashier, but pulled back the pack of gum my son tried to sneak by and flipped it back on the impulse-item rack.
“Rewards card?” she asked as she scanned my items.
“I’ve got the number,” I said. I smacked Logan’s hand as he attempted to slip the gum past me again. He winced and the gum dropped to the floor.
She sighed and typed in the number. I slid my bank card.
“Debit or credit?”
“Credit’s fine,” I said.
The register door opened and the change in the door crashed against itself like rocks on the ocean shore. “Oh crud, I hit the cash key. Do you have cash?”
I looked at the bank card in my hand and shook my head. “Sorry, no.”
“We’ve got the water.” The man pushed past and Logan muttered “Jerk” as he rubbed his head.
The cashier looked at the man, “Be with you in a moment.” She muttered and chewed her lip, then picked up the phone. “Can you come up? No, I messed up. Can you void a transaction? OK, thanks.”
She smiled at me and exhaled. Her breath smelled of onions and peppermint. “Supervisor will be up here in a second.”
I rolled my lips, and she smiled and shrugged. “I’m so sorry.”
The supervisor was old and crusty. Her skin looked flaky and a cloud of dust and skin followed her as she walked. She spoke with my first cashier and looked dumbfounded at the mistake. “There’s no cash in this machine,” she said to the first cashier.
I coughed into my fist. “There’s some change—”
“And?” The supervisor eyeballed me, but I waved a hand and pushed Logan back with the other.
Logan was watching water guy argue with his wife over which of the two decided they needed a large pack of gum. I looked at Logan, but he just smiled and shrugged.
“Well I can’t do anything with no cash in the drawer,” the supervisor tilted her head; I heard something pop. “I’ll have to help you down there.”
‘Down there’ was the first register closest to the doors, soot black with old ivory keys and a pull handle on the side, but it had a scanner and for that I was grateful.
The supervisor grabbed my items and started matching them to the receipt.
“Can’t you just ring them up?” I asked as she keyed in the item’s UPC.
“Scanner’s broken,” she said.
“I mean, can’t you just do a new transaction so I can go?”
“Have to return these.” She marked an item off the original receipt with a black marker.
“I didn’t purchase those. I tried to, but she ran it as cash.”
“Look feller, this will go a lot quicker if you’d stop hounding me.”
I resolved to watch her with my chin propped on my hands, sighing deeply each time she keyed something incorrectly and had to begin again. She stopped and stared. “Sounds like you got a breathing problem.”
“I’m fine,” I sighed. “Just a headache.”
“Well this wine ain’t going to help none.” She cackled and sniffed the bottle top, and then set the wine aside.
By the time she finished the returns, water guy was behind me huffing quietly about the pack of gum his wife purchased. Logan watched him with a smile and tugged at my sleeve as he giggled. The super pulled a 3-foot receipt and laid it before me on the counter.
“Sign this,” she said.
“What’s that?” I said. I shook Logan from my sleeve and reached for the pen.
“For the returns.”
I set the pen down. “What returns? I didn’t purchase anything.”
“It’s policy.”
“Yeah, it’s policy if I walk in the door with an item and tell you I want to return it. I didn’t purchase anything, the other cashier ran it as cash. I barely swiped my card.”
She wiped her nose on her sleeve. “So, you’re not going to sign it?”
“No, I’m not going to sign it. Have that lady sign it.”
“One second.” She picked up the phone and dialed. “Sally? Can you come up here? Register one. Thanks.”
A minute later Sally showed up. She looked younger than the other workers by at least a century, and I wondered if her dress were 19th century authentic. Maybe she’d sewn it herself.
“This guy,” the supervisor said and pointed at me with the pen, “refuses to sign the return receipt.”
Sally looked me over. “You refused?”
I did a double-take. “Of course I refused. Why would I sign that I returned merchandise that I never…you know what? Just ring this stuff up and I’ll be on my way.”
Sally and the supervisor exchanged a look and Sally signed the receipt, and then wrote a note on the back. Her arm fat flopped like a fish in a net. “Ring him up. I’m not in the mood.”
“I hear you,” said the supervisor. She totaled my items. “Cash or credit?”
I tilted my head, my brow furrowed. “Seriously?”
“Cash or credit?”
“This is idiocy,” I said, and ran my bank card across the terminal. “Debit.”
“Now sir, there’s no reason to be rude.”
I grabbed my plastic bag and Logan by the arm and hauled each out of the store. My wife was filing her nails in the car when I plopped onto the passenger seat. “What the hell took so long,” she said, and blew nail dust in my face.
“Just drive,” I said. “I hear the banjos in the distance.”
Oh, and that part at the beginning about patience? Yeah, that was all bullarkey. This crap pisses me off.
[1366]





